How good are your people? We can offer training for you and your staff. Any business with public contact needs careful staff who know how to deal with the public. Do they sound fresh and interested each time they pick up the phone? In many cases we can increase your sales by coaching your staff to present your company professionally, be it over the counter, the reception desk or over the phone.

Those Business presentations ...Are they delivered well and with confidence?

Presentation of your Business is best seen from an outside view.

See also ‘Personal Coaching’.

Past cases

Bob Shepherd Associates were told a kit car manufacturer had a cash flow problem. Actually he didn’t. When we identified the problem the solution was to train one of the staff to work through an interest list with some gentle telephone techniques. Sell a few products – end of cash flow crisis!

One manager in a company was under pressure to act as salesman. When in Sales mode doing a telephone session he couldn’t switch to being a modern manager with an accommodating yet firm directional hand. Consequently the staff never knew what reaction they were likely to get. Some personal coaching and some rearrangement of the company work flow management was the answer.